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Terms & Conditions

Rusty Del Mar ships to all 50 United States via USPS and APO’s. We do not ship internationally.

To return an item ship your package back to our Online department. Refunds and exchanges are accepted on merchandise within 30 days of receipt for items that have not been worn, altered or washed and include tags attached if applicable.

You will receive a confirmation by email when your exchanges/refunds are processed. Please contact us with any additional questions.

Your package should be shipped in a prepaid package to:

Rusty Del Mar | ATTN: ONLINE RETURNS
201 15th Street, Del Mar CA, 92014

  • Shipping and handling charges are non-refundable.
  • Refunds will be issued to your original payment method.

Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, and which items you are exchanging for.

If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please contact us.

SMS Terms and Conditions

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Rusty Surfboards Del Mar, you may receive messages related to the following, follow up, or product questions:

Appointment reminders

-up messages

Billing inquiries

Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: Hi, we appreciate your interest in Rusty Surfboards Del Mar! If you have questions if the size and color you were interested in is in stock, please don’t hesitate to ask. Our dedicated team is here to assist you with any information you need. Visit our website at rustydelmar.com for more details. Reply STOP to Opt-out from Rusty Surfbords Del Mar.”;

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt-in to receive SMS messages from Rusty Surfboards Del Mar in the following ways

  • Verbally, during a conversation

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at rustydelmar.com

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP”.
  • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

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